Tukar Tulisan kehijauan Tukar Tulisan kemerahan Tukar Tulisan Kebiruan   Kembali Asal Kembali Asal Kembali Asal

ACHIEVEMENT OF CLIENT CARTER CLIENT UNTIL 31 MARCH 2019 

 

NO

BUSINESS

WORKING TARGET

PERCENTAGE (%) OF YEAR 2019

JAN

FEB

MAR

APR

MAY

JUNE

JULY

AUG

SEPT

OCT

NOV

DEC

1.

Ensure billing and claims payments that are settled

14 days

100%

100%

100%

               

 

2.

Ensure customer complaints are solved

15 days

99%

100%

99%

                 

3.

Ensure the delivery of pensionable status is sent to BPSM, JKMM

7 days

100%

 100%

 100%

                 

4.

Ensuring the rest of the holiday record updatedonline

5 days working

100%

100%

100%

                   

 

5.

Ensure store items are supplied

5 days

100%

100%

100%

               

 

6.

Ensure liquor renewal process is completed

31 December

-

 -

 -

                 

7.

Ensure that every 17th grade employee has a computer equipment

5 days working

100%

100% 

100% 

                 

NO

BUSINESS

WORKING TARGET

PERCENTAGE (%) OF YEAR 2019

JAN

FEB

MAR

APR

MAY

JUNE

JULY

AUG

SEPT

OCT

NOV

DEC

1.

Land Acquisitions under Section 3 (1) (a)

3 month

0

                   

 

2.

Acquisition of Land under Section 3 (1) (b)

6 month

-

                   

 

3.

Boundary Application

3 month

-

 

                   

4.

Diversion Application

3 month

0

                   

 

5.

Boundary Application & Change Terms

3 month

-

 

                   

6.

Application for Land Consolidation

3 month

-

                   

 

7.

Application for Submission and Reinvestment

3 month

0

 

                   

8.

MCL Application

3 month

0

 

                   

9.

Submission of All / Part of Land

5 month

0

 

                   

10.

Application for Loan Interest Restrictions

2 month

44

                   

 

11.

Application for Unblocking Interest

3 month

0

                   

 

12.

Application for Reserve Government Land

3 month

-

 

                   

13.

Application for Change of Same Land Condition Category

2 month

-

 

                   

14.

Application for Change of Other Land Requirements Category

2 month

0

                   

 

15.

Application for passer-by

5 month

-

 

                   

16.

Application for Rock Material Permit

2 month

57

                   

 

17.

Permit Using Part Of Agricultural Land For Other Uses

4 month

0

 

                   

18.

Government Land (Individual) Application

3 month

0

 

                   

19.

Government Land Application (Lease Expires)

3 month

0

 

                   

20.

Application of Government Land (Agency, Government and Private)

3 month

0

 

                   

21.

Government Land (Village) Application

3 month

-

 

                   

22.

Land Application For Temporary Occupation License

 

 

3 month

0

 

                   

NO

BUSINESS

WORKING TARGET

PERCENTAGE (%) YEAR 2019

JAN

FEB

MAR

APR

MAY

JUNE

JULY

AUG

SEPT

OCT

NOV

DEC

1.

Signature of Registration

  1. Transfering of property ownership
  2. Charging Guarantee Treasury
  3. Land lease
  4. Releasing Mortgage
  5. Sell Commands

1 hour for 1 ownership

94%

92% 

 89%              

 

 

2.

Non-Instrument Registration

  1. Caveats on Land
  2. Drag/Cut Caveats
  3. Small Pesaka
  4. Court Order
  5. Change Name
  6. Change Address

1 hour for 1 ownership

90%

 88%  90%              

 

 

3.

Notes Registration

1 hour for 1 ownership

27%

-

 -              

 

 

4.

Application for Official / Own Search

3 days from the date of application

100%

 -              

 

 

NO

BUSINESS

WORKING TARGET

PERCENTAGE (%) YEAR 2019

JAN

FEB

MAR

APR

MAY

JUNE

JULY

AUG

SEPT

OCT

NOV

DEC

1.

Withdrawal of Land Tax

2 minute

100%

 100%

 100%                  

2.

Receive payments and issue receipts

2 minute

100%

 100%

 100%                  

3.

Issue a letter of postal payment response

Within 7 days

99%

 99%  99%                

 

4.

Issue of Notice 6A

After 31 May each year

-

 -  -        

 

 

 

 

 

NO

BUSINESS

WORKING TARGET

PERCENTAGE (%) YEAR 2019

JAN

FEB

MAR

APR

MAY

JUNE

JULY

AUG

SEPT

OCT

NOV

DEC

1.

Charting Application

1 week

 -

 -

 -

 

 

 

 

 

 

 

 

 

2.

Prepare a Derivative Statement of the State Executive Council containing the Landlady Investigation Report

3 week

 -

 -

 -

 

 

 

 

 

 

 

 

 

3.

Provide land survey, survey application and prepare temporary ownership plan

2 week

 -

 -

 

 

 

 

 

 

 

 

 

4.

Provide feedback on public complaints

2 week

 -

 -

 -

 

 

 

 

 

 

 

 

 

NO

BUSINESS

WORKING TARGET

PERCENTAGE (%) YEAR 2019

JAN

FEB

MAR

APR

MAY

JUNE

JULY

AUG

SEPT

OCT

NOV

DEC

1.

80% Application of the Home Assistance Program (PBR) is confirmed at the Regional Focus Group meeting

Not more than 30 days

-

 -

 -                  

2.

Payment for Application of ADUN Provisions

In 14 days

-

 -

 -                  

3.

Project Application Investigation

Not more than 3 days

 -

 -

 -

 

 

 

 

 

 

 

 

 

 

CLIENT CHARTER ACHIEVEMENTS TO 31 DECEMBER 2018

NO

BUSINESS

WORKING TARGET

PERCENTAGE (%) YEAR 2018

JAN

FEB

MAR

APR

MAY

JUNE

JULY

AUG

SEPT

OCT

NOV

DEC

1.

Ensure billing and claims payments are settled

14 days

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

2.

Ensure customer complaints are resolved

15 days

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

3.

Ensure the delivery of pensionable status is sent to BPSM, JKMM

7 days

-

4.

Ensuring the rest of the holiday record updates online

5 days working

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

5.

Ensure store items are supplied

5 days

4 days
100%

4 days
100%

4 days
100%

4 days
100%

4 days
100%

4 days
100%

4 days
100%

4 days
100%

4 days
100%

4 days
100%

4 days
100%

4 days
100%

6.

Ensure liquor renewal process is completed

31 December

-

-

-

-

-

-

-

-

-

-

-

-

7.

Ensure that every 17th grade employee has a computer equipment

5 days working

100%

 100%

 100%

 100%

 100%

 100%

 100%

 100%

 100%

 100%

 100%

 100%

NO

BUSINESS

WORKING TARGET

PERCENTAGE (%) YEAR 2018

JAN

FEB

MAR

APR

MAY

JUNE

JULY

AUG

SEP

OCT

NOV

DEC

1.

Land Acquisitions under Section 3 (1) (a)

3 month

0

 0

0

 0

 0

 0

 0

 0

 0

 0

 0

2.

Acquisition of Land under Section 3 (1) (b)

6 month

-

 -  -  -  -  -  -  -  -  -  -

 -

3.

Boundary Application

3 month

-

 -

 -

 -

 -

 -

 -

 -

 -

 -

 -

 -

4.

Diversion Application

3 month

0

 0

 0

 0

 0

 0

 0

 0

 0

 0

 0

0

5.

Boundary Application & Change Terms

3 month

-

-

 -

 -

 -

 -

 -

 -

 -

 -

 -

 -

6.

Application for Land Consolidation

3 month

-

 -

 -

 -

 -

 -

 -

 -

 -

 -

 -

-

7.

Application for Submission and Reinvestment

3 month

0

 0

 0

 0

 0

 0

 0

 0

 0

 0

 0

 0

8.

MCL Application

3 month

0

 0

 0

 0

 0

 0

 0

 0

 0

 0

 0

 0

9.

Submission of All / Part of Land

5 month

0

 0

 0

 0

 0

 0

 0

 0

 0

 0

 0

 0

10.

Application for Loan Interest Restrictions

2 month

44

 44

 45

 45

 46

 46

 47

 47

 47

 48

 50

50

11.

Application for Unblocking Interest

3 month

0

 0

 0

 0

 0

 0

 0

 0

 0

 0

 0

0

12.

Application for Reserve Government Land

3 month

-

 -

 -

 -

 -

 -

 -

 -

 -

 -

 -

 -

13.

Application for Change of Same Land Condition Category

2 month

-

-

 -

 -

 -

 -

 -

 -

 -

 -

 -

 -

14.

Application for Change of Other Land Requirements Category

2 month

0

0

0

0

0

0

0

0

0

0

0

0

15.

Application for passer-by

5 month

-

-

 -  -  -  -  -  -  -  -  -  -

16.

Application for Rock Material Permit

2 month

57

57

57

57

57

57

57

57

57

57

57

57

17.

Permit Using Part Of Agricultural Land For Other Uses

4 month

0

 0

 0

 0

 0

 0

 0

 0

 0

 0

 0

 0

18.

Government Land (Individual) Application

3 month

0

0

 0

 0

 0

 0

 0

 0

 0

 0

 0

 0

19.

Government Land Application (Lease Expires)

3 month

0

 0

 0

 0

 0

 0

 0

 0

 0

 0

 0

 0

20.

Application of Government Land (Agency, Government and Private)

3 month

0

 0

 0

 0

 0

 0

 0

 0

 0

 0

 0

 0

21.

Government Land (Village) Application

3 month

-

 -

 -

 -

 -

 -

 -

 -

 -

 -

 -

 -

22.

Land Application For Temporary Occupation License

 

 

3 month

0

0

0

0

0

0

0

0

0

0

0

0

NO

BUSINESS

WORKING TARGET

PERCENTAGE (%) YEAR 2018

JAN

FEB

MAR

APR

MAY

JUNE

JULY

AUG

SEPT

OCT

NOV

DEC

1.

Signature of Registration

  1. Transfering of property ownership
  2. Charging Guarantee Treasury
  3. Land lease
  4. Releasing Mortgage
  5. Sell Commands

1 hour for 1 ownership

10%

15%

 25%  30%  35%  48%  50%  60%  78%  80%

92%

100%

2.

Non-Instrument Registration

  1. Caveats on Land
  2. Drag / Cut Caveats
  3. Small Pesaka
  4. Court Order
  5. Change Name
  6. Change Address

1 hour for 1 ownership

16%

 25%  32%  18%  49%  57%  10%  28%  31%  19%

23%

10%

3.

Notes Registration

1 hour for 1 ownership

27%

30%

 32%  29%  31%  40%  38%  43%  21%  28%

37%

25%

4.

Application for Official / Own Search

3 days from the date of application

100%

 100%

 100%  100%  100%  100%  100%  100%  100%  100%

100% 

100% 

NO

BUSINESS

WOKRKING TARGET

PERCENTAGE (%) YEAR 2018

JAN

FEB

MAR

APR

MAY

JUNE

JULY

AUG

SEPT

OCT

NOV

DEC

1.

Withdrawal of Land Tax

2 minute

100%

 100%

 100%

 100%

 100%

 100%

 100%

 100%

 100%

 100%

 100%

 100%

2.

Receive payments and issue receipts

2 minute

100%

100%

 100%

 100%

 100%

 100%

 100%

 100%

 100%

 100%

 100%

 100%

3.

Issue a letter of postal payment response

Within 7 days

100%

 100%

 100%

 100%

 100%

 100%

 100%

 100%

 100%

 100%

 100%

100%

4.

Issue of Notice 6A

After 31 May each year

-

 -

 -

 -

 -

 -

 -

-

-

 -

 -

-

BIL

URUSAN

SASARAN KERJA

PERATUSAN ( % ) TAHUN 2018

JAN

FEB

MAR

APR

MAY

JUNE

JULY

AUG

SEPT

OCT

NOV

DEC

1.

Charting Application

1 week

 100%

100% 

 100%

 100%

 100%

 100%

100% 

 100%

100% 

100% 

 100%

 100%

2.

Preparing the Draft of the State Government Council's Draft which contains the Land Investigation Report

3 week

 100%

 100%

 100%

 100%

 100%

100% 

100% 

100% 

 100%

100% 

100% 

100% 

3.

Provide land survey, survey application and prepare temporary plan

2 week

 100%

 100%

 100%

 100%

 100%

 100%

 100%

 100%

 100%

 100%

 100%

 100%

4.

Provide feedback on public complaints

2 week

 100%

 100%

 100%

 100%

 100%

 100%

 100%

 100%

 100%

 100%

 100%

 100%

NO

BUSINESS

WORKING TARGET

PERCENTAGE (%) YEAR 2018

JAN

FEB

MAR

APR

MAY

JUNE

JULY

AUG

SEPT

OCT

NOV

DEC

1.

80% Application of the Home Assistance Program (PBR) is confirmed at the Regional Focus Group meeting

Not more than 30 days

100%

100% 

 100%

 100%

 100%

 100%

 100%

 100%

 100%

 100%

 100%

 100%

2.

Payment for Application of ADUN Provisions

In 14 days

100%

 100%

 100%

 100%

 100%

 100%

 100%

 100%

 100%

 100%

 100%

 100%

3.

Project Application Investigation

Not more than 3 days

 100%

 100%

 100%

 100%

 100%

100%

 100%

 100%

 100%

 100%

 100%

 100%

* Client Charter Achievement updated until informed by the management of Pejabat Daerah Dan Tanah Alor Gajah (PDTAG)

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